Customers

Building Bridges

Commercial assets are expensive to purchase, service and maintain.

Uptime is critical to your business.

Communicating effectively and sharing information– internally and with outside service providers– is essential for keeping costs in check, improving utilization and boosting the productivity of the commercial assets your company relies on to operate its business and generate revenue.

The Decisiv platform brings together commercial asset managers, service locations, equipment manufacturers and business system providers to provide the information you need to work more efficiently and productively. Decisiv puts asset-specific information at your fingertips for all service and maintenance events, keeping everyone informed every step of the way.

Decisiv’s cloud-based service management technology builds those bridges. For managers of commercial assets, the Decisiv platform provides a path to faster turnaround time and lower costs. Here are some examples:

	“By tremendously improving communication with service locations, MVASIST has significantly enhanced service efficiency for us and for our leasing customers. This platform has provided us with the tools to improve communications, streamline paper flow and payments with our service vendors, resulting in reduced downtime, clearer estimates and invoices, and lower operational expenses. Uptime is critical for our customers, and with MVASIST we have a very valuable tool at our disposal to better serve their needs.” Steve Boisvert Corporate Lease Service Manager Bruckner’s Leasing Company
	“MVASIST is a tool that we can use to easily and effectively communicate with customers throughout the service process. The Decisiv built platform fosters accountability, which means there are no surprises for us or for our customers. MVASIST eliminates disputes and situations where unclear expectations lead to unsatisfied customers.” Ted Pilecki Vice-President/General Manager M & K Quality Truck Sales
	“With technology always changing, it’s important to keep up with new developments that can help improve our operating efficiency and productivity. We attribute a lot of our success to technologies like MVASIST Fleet. It’s more cost efficient and productive for us to handle maintenance and repairs this way.” Cynthia Normandin Vice President Braun’s Express
	“The Decisiv Service Management Platform (the WheelTime Customer Service Platform — WCSP) is a natural extension of our new vehicle inspection program, which provides customers with a proactive and comprehensive analysis of their repair and service needs. The WCSP has a unique ability to provide an efficient, accurate, and consistently fast method of quoting a repair or service operation. This enhances the flow of accurate information within our company so quotes are prepared faster, allowing PENN to meet the time and price expectations we are setting with our customers.” Rick Roger Division President PENN Detroit Diesel Allison, LLC
	“We’re committed to satisfying our customers’ needs with quality service by maintaining a total commitment to excellence throughout our company. MVASIST, by streamlining vehicle service events is a key part of our ability to do the job right the first time.” Ron Spillman Regional VP – Operations Florida Rock & Tank Lines, Inc.
	“Decisiv is very open minded and is always looking first at our needs and asking what we require to better serve our customers. The Decisiv Service Management Platform was clearly designed so it would work effectively for dealer service locations, and the latest enhancements are very professional. In the 31 years I have been in this business, this is the best tool I have ever seen.” Jim King GM – Service Operations The Around The Clock Freightliner Group, LLC
	“Decisiv has been a very valuable partner for us. Today, we’re benefitting from the integration of the Decisiv Service Management Platform, our maintenance software and the tablet PCs in our shops. We approached them with an idea about enhancing inspections of our vehicles, and without hesitation they took that vision and made it a reality.” Nick Forte Fleet Maintenance Team Member Prime, Inc
	“We’re adopting the Decisiv Service Management Platform (the WheelTime Customer Service Platform — WCSP) to better manage the process of quoting service work. It can be challenging to produce consistent service and parts estimates across 18 locations. WCSP provides a method for developing timely, accurate and consistent quotes and pricing, and the ability to improve communications with customers. It also gives us a complete menu of service offerings, which is especially important as we continue to diversify and expand our portfolio of service and parts offerings.” John Cosgrove President Harper Power Products Inc.