Building Bridges
Commercial assets are expensive to purchase, service and maintain.Uptime is critical to your business.
Communicating effectively and sharing information– internally and with outside service providers– is essential for keeping costs in check, improving utilization and boosting the productivity of the commercial assets your company relies on to operate its business and generate revenue.
The Decisiv platform brings together commercial asset managers, service locations, equipment manufacturers and business system providers to provide the information you need to work more efficiently and productively. Decisiv puts asset-specific information at your fingertips for all service and maintenance events, keeping everyone informed every step of the way.
Decisiv’s cloud-based service management technology builds those bridges. For managers of commercial assets, the Decisiv platform provides a path to faster turnaround time and lower costs. Here are some examples:
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“While we are pleased with the serviceability and maintainability of Volvo trucks, there’s one aspect of Volvo ownership that we’ve come to appreciate even more, and that’s the ASIST service management platform. ASIST allows us to track downtime and repair costs. It’s also a great efficiency tool. We’re not wasting time on hold on the telephone or waiting for a call to make decisions. It’s now the most useful tool in our service management arsenal.” Joseph Egan, Jr Maintenance Assistant Abilene Motor Express |
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“We have been working with Decisiv and WheelTime to enable the use of handheld communications devices on the WCSP. That capability will be especially valuable in field service applications for marine, stationary and off-highway equipment customers.”
Jim Knox General Service Manager Valley Power Systems |
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“The MVASIST and ASIST service management platforms add value in our operation internally, and for our customers. Decisiv’s technology has developed and improved steadily, incorporating new functions and features. Today, it’s a one stop source of information and communication that we’re very fortunate to have in our operation.”
Dave Schlosser Director of Fixed Operations Bergey’s Truck Centers |
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“By tremendously improving communication with service locations, MVASIST has significantly enhanced service efficiency for us and for our leasing customers. This platform has provided us with the tools to improve communications, streamline paper flow and payments with our service vendors, resulting in reduced downtime, clearer estimates and invoices, and lower operational expenses. Uptime is critical for our customers, and with MVASIST we have a very valuable tool at our disposal to better serve their needs.”
Steve Boisvert Corporate Lease Service Manager Bruckner’s Leasing Company |
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“MVASIST is a tool that we can use to easily and effectively communicate with customers throughout the service process. The Decisiv built platform fosters accountability, which means there are no surprises for us or for our customers. MVASIST eliminates disputes and situations where unclear expectations lead to unsatisfied customers.”
Ted Pilecki Vice-President/General Manager M & K Quality Truck Sales |
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“The WheelTime Customer Service Platform is bringing all WheelTime distributors closer together. Implementing the system developed by Decisiv positions us to do an even better job of consistently delivering the WheelTime Promise because it lets us communicate using a common language. This solution benefits everyone.”
Donald Gatens Vice President, Quality & Continuous Improvement Penn Power Group |
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“We’re committed to satisfying our customers’ needs with quality service by maintaining a total commitment to excellence throughout our company. MVASIST, by streamlining vehicle service events is a key part of our ability to do the job right the first time.”
Ron Spillman Regional VP – Operations Florida Rock & Tank Lines, Inc. |
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“Decisiv has been a very valuable partner for us. Today, we’re benefitting from the integration of the Decisiv Service Management Platform, our maintenance software and the tablet PCs in our shops. We approached them with an idea about enhancing inspections of our vehicles, and without hesitation they took that vision and made it a reality.”
Nick Forte Fleet Maintenance Team Member Prime, Inc |