Service Networks

Decisiv Partners – Service Networks

Currently in use by hundreds of dealer and component manufacturer service locations, the Decisiv Service Management Platform provides vehicle and component specific detail and parts information to dramatically improve the service process and vehicle uptime, and boost customer satisfaction. Recently, Decisiv enabled the application of the DSMP on email-capable handheld devices allowing fleets and service locations to share in-context information in the field about a service event. Decisiv has also expanded the capabilities of the platform to more readily integrate telematics devices and a growing number of applications from third party developers.

	A division of Daimler Trucks North America, Freightliner Trucks is the largest manufacturer of heavy-duty vehicles in North America and a leading manufacturer of medium-duty vehicles. Based on a platform built by Decisiv and launched in 2003, fleets can communicate effectively with a service location during a service event and create an electronic profile with contact, operational and vehicle information. Fleet managers can also use the platform to initiate a service transaction.
	One of North America’s largest producers of heavy-duty trucks, Mack Trucks is part of the Volvo Group. Mack dealers and service providers use MVASIST, developed by Decisiv, to assemble consistent, complete, professional estimates of service recommendations, including standard repair times, regardless of which dealer in the Mack network performs the service. The system also delivers fleet and vehicle-specific information, including warranty coverage and previously negotiated parts pricing. A new capability integrates the MACK OneCall Complete Care customer support network into MVASIST in real time to expedite repairs and maximize uptime.
	Owned by Volvo Bus Corporation, a part of the Volvo Group, Prevost is North America’s leading manufacturer of premium intercity coaches. At its six North American Parts and Service Centers the company is using Prevost.ASIST, developed by Decisiv to enhance customer service and communication, and to improve shop efficiency by enabling consistency in the service estimating and repair process.
	Part of the Volvo Group, one of the world’s leading manufacturers of trucks, Volvo Trucks North America and its dealers use MVASIST, developed by Decisiv, to make detailed information about each truck and fleet available to Volvo service providers the moment a truck comes into the dealership. This includes vehicle identification number (VIN), specific information regarding each truck, the customer’s authorization and approval process, contact information, fleet-specific inspection checklists, MVPreferred parts pricing, and more. MVASIST at Volvo Trucks is also integrated with the Volvo Action Service support network to communicate with dealer service personnel, Volvo support staff and customers effectively and efficiently during a service event.
	A truck care and service network with nearly 200 locations in the U.S. and Canada, the WheelTime Network is a strategic alliance between all of North America’s Detroit Diesel-Allison distributors. The network is comprised of 21 member companies that utilize the WheelTime Customer Service Platform, a repair and maintenance service management program based on WheelTime’s promise that all customers receive consistent levels of service and hours of labor per repair or service.