Structuring your service event management means not only making sure you’re communicating and keeping everyone on the same page. It also means that all the right data you need is consistently and readily available to everyone in the service supply chain. Failing to do that hurts your ability to make good business decisions. Continue reading
The phone is your enemy during a vehicle repair. Discover how emails and text messages can actually help you manage fleet service events more efficiently. Continue reading
You need a well-defined communication process to successfully manage the fleet maintenance and repair process. Without delineating the who, when and how regarding communication, you risk wasting not only your time but also other people’s time throughout the organization. In addition, an inefficient communication process costs you money. Continue reading
Having all the information before, during and after maintenance and repair events allows you to make better business decisions. But if you’re like most fleets, the data you need is in so many different places that you just make decisions with data that’s on hand and readily accessible. This means you’re missing out on key information for real-time decision making. Continue reading
Communication is key to effectively managing your fleet maintenance operations and repair events. Yet too often people in service supply chains rely on the telephone for sharing information. In today’s fast-paced business environment, the telephone is the most inefficient tool. Learn how it slows down and negatively impacts the maintenance and repair process. Continue reading
Truck and trailer manufacturers, component suppliers, telematics devices and service providers all have information you need about your assets. But when the information doesn’t flow seamlessly through the entire service supply chain there are ramifications throughout your organization and a negative impact on your profitability. Continue reading
Does information chaos impact your fleet maintenance and repair events? Inefficient communication and collaboration across your service supply chain has real-time, resource and bottom-line financial impacts. Learn more about fixing your communication and collaboration processes and watch the chaos disappear. Continue reading
You’re used to getting reports at the end of the month after repairs are completed. While those reports sometimes hold some surprises, they are good for spotting overall trends, but they don’t help you avert problems during the repair. Real-time service event management gives you more control over the repair process, allowing you to track costs as they incur, identify issues and take action that can save you time and money. Continue reading
Big data is getting a lot of attention in the press these days. It’s often touted as the solution to all your business problems. But the reality is if the data you’re getting is unstructured it’s not really useful. Make sure any reports you use are based on consistently reliable, quality data that’s captured throughout your service supply chain.
If you don’t have the right data (that means quality data) you’ll likely end up making bad business decisions. So what’s the right data? Using VMRS codes in all your maintenance and repair operations provides the best way to understand what’s happening when assets are in for maintenance or repair.