Bison Transport Chooses MVASIST™

Service management platform built by Decisiv for Volvo Trucks North America is enhancing communication, cutting administrative time and reducing downtime for one of Canada’s largest truckload motor carriers.

Glen Allen, Virginia – November 5, 2010 – Decisiv, Inc., the provider of an advanced web-based technology designed to connect fleet managers with internal and external service locations, today announced that Bison Transport has adopted MVASIST™, the service management platform in use at Volvo Trucks North America dealer locations. The cloud-based computing technology is providing Bison with better control over breakdown and warranty service, leading to administrative and downtime cost savings.

Headquartered in Winnipeg, Manitoba, Bison Transport is one of the largest truckload carriers in Canada. The carrier fields over 1,000 tractors providing dry van, refrigerated, intermodal, logistics, dedicated fleet and other related services throughout Canada and the 48 lower U.S. states. The Bison fleet operates from terminals in Manitoba, Ontario, Saskatchewan and Alberta.

MVASIST allows Bison to communicate with dealers, even before a vehicle arrives at a service location. With access to an electronic folder of vehicle information, service facilities can view the fleet’s or individual vehicle’s preferred maintenance and repair procedures, warranty coverage, parts pricing programs, and more.

“MVASIST is now our main conduit for information about the status of a repair,” said Violet Hauptkorn, breakdown maintenance coordinator at Bison. “It not only streamlines communication between us and our service providers because all of the specification and warranty information about a vehicle is in the system, it also gives us much greater control over our equipment. A better supplier relationship leads to lower administrative costs, and virtually eliminates issues that could occur when we’re working with a dealer location on the road.”

On an average day, Bison uses MVASIST to handle as many as ten active repair orders. Two or three of those service activities are generally for road breakdowns while the rest are for warranty repairs being handled at Beaver Truck Centre, Bison’s local Volvo Trucks North America dealer in Winnipeg.

“MVASIST provides us with an accurate, consistent and comprehensive process that is generating savings,” said Braedy Tritthart, coordinator of outsourced maintenance at Bison. “With the platform, we can see exactly the communication that took place between Bison and a service provider, removing the possibility of lost or deleted emails, faxes and phone messages. That eliminates the time it takes to address discrepancies, while knowing exactly when a repair is done cuts downtime and improves vehicle utilization.”

“Bison Transport is a perfect example of the rapidly growing number of Volvo fleets taking advantage of MVASIST to help ensure that their repairs are handled accurately and in a timely manner,” said Derek Messulam, senior vice president of Decisiv. “We developed MVASIST in partnership with Volvo Trucks North America to provide fleets with a more effective and consistent method of communication with service providers, and for Bison and other fleets it is proving to be a very beneficial technology.”

About Decisiv, Inc.
The Decisiv Service Management Platform is revolutionizing the way North American Medium- and Heavy-Duty Transportation Fleets, Dealer and Service Locations and OE Truck and Component Manufacturers communicate. Founded in 2001 and based in Glen Allen, Virginia, the Decisiv platform is designed to dramatically increase the efficiency of the service initiation and fulfillment process by pulling together historically separate silos of information and placing them within a single web portal. Developed in close partnership with many of North America’s top truck and component manufacturers and service networks, the Decisiv platform is currently in use by hundreds of fleets and service providers nationwide. For more information, visit www.decisiv.com.

Media Contact:
Susan Fall
858-490-1050
susan@launchitpr.com