Decisiv Unifies Communications

New capabilities link fleets, service locations and OEMs through handheld devices and call centers

Glen Allen, Virginia – February 1, 2011 – Decisiv, Inc., the provider of an advanced technology that connects fleet managers with internal and external service locations, today announced that it has expanded the unified communications of the Decisiv Service Management Platform (DSMP). Fleets, service locations, mobile workforce personnel and OEM representatives can now communicate and access details about vehicle service events through call centers and on handheld communications devices.

“Expanded communications capabilities are making the Decisiv Service Management Platform a more valuable tool for our fleet, service location and OEM users,” said Dick Hyatt, president of Decisiv. “With this functionality, all parties are connected on the platform and can communicate in real time using a web portal or handheld devices. The ability to share information in the context of a service event is highly relevant to the decision making process, and makes the DSMP a much more powerful solution.”

The unified in context communications capability of the Decisiv Service Management Platform means fleets, service locations, mobile service, OEM call center and district and regional sales, service and parts personnel can all access and respond to the same information about a service event at the same time. The shared information and communication can include receiving alerts and sending responses on hand held units, with all of the conversation captured in a threaded, date/time stamped attachment.

The DSMP was recently extended to support call centers so OEMs and other road service vendors can unite customers, technical support staff and service locations through a single communications channel. The capability can also include warranty administrators, parts suppliers and a wide range of third party vendors.

“The communications capabilities of the Decisiv Service Management Platform vastly improve access to crucial data, resulting in more timely repairs and faster vehicle turnaround time for fleets,” Hyatt stated. “Using cloud computing technology to bring together fleets, service providers and manufacturers, Decisiv continues to transform how service management is handled in the trucking industry and adjacent markets.”

About Decisiv, Inc.
The Decisiv Service Management Platform is revolutionizing the way North American Medium- and Heavy-Duty Transportation Fleets, Dealer and Service Locations and OE Truck and Component Manufacturers communicate. Founded in 2001 and based in Glen Allen, Virginia, the Decisiv platform is designed to dramatically increase the efficiency of the service initiation and fulfillment process by pulling together historically separate silos of information and placing them within a single web portal. Developed in close partnership with many of North America’s top truck and component manufacturers and service networks, the Decisiv platform is currently in use by hundreds of fleets and service providers nationwide. For more information, visit www.decisiv.com.

Media Contact:
Susan Fall
LaunchIt Public Relations
858-490-1050
susan@launchitpr.com