Fleet Customers

Decisiv helps our customers drive uptime with minimal changes in current systems and processes, including integration with leading fleet maintenance systems. Plus, they use email and text messages for communications without losing the context of the information since it’€™s all captured as part of the service event.

The Decisiv Service Relationship Management (SRM) platform establishes repeatable and measurable operations for all of their service events across internal and external shops. It also helps eliminate paper forms and inspections, including CSA audits, cross-border inspections and more.

Decisiv simplifies today’s time-consuming process into one shared view portal that streamlines communications, authorizations and approvals, and keeps everything organized, including documents, photos, emails, PDFs, attachments and notes for each service event. This enables our customers to see improvements in:

  • Days Out of Service (DOS) and its real financial and operational impacts
  • Access to information/key metrics across internal and external service locations
  • Invoice-€“estimate mismatches
  • Standard operations and VMRS coding across all service events
  • Real-time visibility to service events

Below is a sample list of customers.

Abilene Motor Express

abileneAbilene Motor Express is recognized nationwide for our prompt and reliable motor freight services to destinations throughout the continental US. Customers appreciate Abilene’s flexibility and prompt response to their needs. They know our courteous and attentive drivers, supported by our behind-the-scenes team of experts, ensure the most professional level of services for them and their own customers.

Case Study Testimonial

Braun’s Express

BraunsexpresslogoBraun’€™s Express is a privately owned and operated freight company serving the Northeast, Mid-Atlantic, and Midwest United States. We offer a diverse package of logistics services that can be tailored to meet the specific freight shipping needs of any company, from the largest industry leaders to small independent businesses.

Case Study Testimonial

SAIA

SAIA-logoToday, Saia’s network of 147 terminals covers 34 states in the U.S. as well as Canada. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico and Mexico. Through our three operating service groups – Saia LTL, Saia Truckload Plus, and Saia Logistics Services – we provide complete transportation and logistics solutions.

Combined Transport

CombinedTransportLogoCombined Transport, Inc. is a family-owned and operated business whose roots run through 50 years of trucking in America. Our personal sales representatives, using a computerized dispatch system, work directly with your customers and shippers to give reliable and dependable service. They’ll be here over the long-haul to help you move into the future.

Case Study

Prime Transport

primePrime Inc., North America’s most successful refrigerated, flatbed, and tanker carrier, provides safe, reliable and continuous on-time service to its expanding international customer base. At Prime, they have built a strong and enviable reputation for providing superior transportation services throughout North America. Their commitment to providing unsurpassed world-class customer service continues as they seek new methods, technical advances and systems which enable them to meet the ever-increasing demands of the shipping industry.

Case Study

Kenan

kenanlogoKenan Advantage Group is North America’s largest tank truck transporter and logistics provider, delivering fuel, chemicals, industrial gases, and food-grade products. KAG is the only independent fuels delivery carrier with a nationwide network, having operations in 40 states and the ability to deliver within all 48 states of the continental United States, as well as Canada and Mexico.

Case Study

We began using the Mack ASIST platform to improve the consistency and timeliness of repairs we have done at dealer service locations. About 30 to 40 percent of our maintenance and half of our repairs are handled by Volvo Trucks dealers. While we were skeptical at first, we've been impressed with the communication capability of the Decisiv platform. It helps set and manage expectations so service and repairs are completed in a timely manner, reducing downtime, lowering costs and helping us achieve our on-time service promise.

- Andy Gomel, Breakdown Manager, Hill Brothers Transportation