Decisiv delivers training and consulting.
Take advantage of our current training program or have us customize a consultation for you.
One-day, onsite courses.
Decisiv training focuses on fixed operations, and our successful, hands-on workshops have been run on a private‑label basis for truck manufacturers and dealer groups. We designed the four-course curriculum to help dealers increase revenue and profitability while improving customer satisfaction and retention. Programs include:
- Fundamentals of Business Management (FBM), for Service Provider Principals, General Managers, Operations Directors, and Service Managers
Take this unique opportunity to spend a day with your service managers. Decisiv’s experts compare your Service Provider’s performance in key areas against industry benchmarks, reveal real‑world best practices, and challenge you to consider new ways to earn more while improving customer satisfaction.
- Fundamentals of Business Management II, for Service Managers
This course takes over where FBM I leaves off and provides attendees with strategies, tools, and methods for implementing change to deliver measurable results. - Fundamentals of Business Management III, for Service and Parts Managers
FBM III is designed for service and parts managers to attend together, so they can understand how each department’s success directly impacts the others’, and how managers can work together to build an optimal fixed operations department. - Effective Customer Communications, for Service Advisors
When competitors are trying to steal your customers, improved communication is the key to maintaining and even increasing your market share. This interactive workshop reveals current inconsistencies, lets you role-play to test a better approach, and concludes with a test to reinforce concepts and provide immediate feedback.
Want even more? Let our consultants deliver a customized program.
Our consulting team can create a highly personalized package to meet your needs. We work with you on every aspect of your business, including financial management, sales methods, change management, training, and overall company improvements. So you get the maximum benefit, we provide follow‑up training and monitoring to ensure sustained results.