Solutions

The Decisiv Service Relationship Management (SRM) platform drives uptime and revenue, improves capital and resource efficiency, and lowers operating costs. Plus, Days Out of Service (DOS) are minimized by integrating communications, collaboration, and content across the entire trucking service and repair ecosystem of fleets, service providers and manufacturers.

The Decisiv SRM platform delivers the right information, to the right people, at the right point of service. A shared-view web portal streamlines communications, approvals and notifications, and makes the service and repair process more organized and service levels more consistent — for every asset, at every service event and at every service location.

Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the world’s leading provider of Service Relationship Management (SRM) solutions for commercial assets in trucking and transportation, coach, construction, mining, power generation, marine, and other related markets. Decisiv’s cloud-based software, mobile applications and services enable enterprises, government entities and service providers to more effectively manage, monitor and report on service and repair event interactions independent of asset type, service provider or device. In the North American transportation market, more than 900 fleets with 330,000 assets and 2,000 service provider locations are supporting the Decisiv SRM platform.

We began using the Mack ASIST platform to improve the consistency and timeliness of repairs we have done at dealer service locations. About 30 to 40 percent of our maintenance and half of our repairs are handled by Volvo Trucks dealers. While we were skeptical at first, we've been impressed with the communication capability of the Decisiv platform. It helps set and manage expectations so service and repairs are completed in a timely manner, reducing downtime, lowering costs and helping us achieve our on-time service promise.

- Andy Gomel, Breakdown Manager, Hill Brothers Transportation