Service Event Management Solutions

Delivering Value Across the Service Supply Chain

Decisiv’s Service Relationship Management (SRM) offers a real-time platform to fundamentally change the way service and repair events are tracked, managed and measured. Decisiv’s platform unifies the entire service supply chain to effectively manage communications, documentation, people, service locations and processes for any service event. It easily provides users access to critical data at the point of service to improve decision-making, enhance capital and resource efficiency as well as lower operating costs.

The platform enables real-time management, accountability and visibility for service events across the service supply chain for any commercial asset for a range of industries, from trucking and transportation, power generation and mining, to construction equipment and marine.

Decisiv Fleet Operations and Maintenance

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The Decisiv Service Management platform eliminates the need to have employees manually entering data into the system. While that alone generates an annual savings of as much as $40,000 per location, it also saves us time and money by improving productivity for managers at smaller shops. There are also measurable savings from enhanced trailer reliability and reduced repair costs for tractors leased to owner-operators attributable directly to the Decisiv solution.

- Nick Forte, Fleet Maintenance Team Member, Prime, Inc.

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