Solutions

The Decisiv Service Relationship Management (SRM) platform drives uptime and revenue, improves capital and resource efficiency, and lowers operating costs. Plus, Days Out of Service (DOS) are minimized by integrating communications, collaboration, and content across the entire trucking service and repair ecosystem of fleets, service providers and manufacturers.

The Decisiv SRM platform delivers the right information, to the right people, at the right point of service. A shared-view web portal streamlines communications, approvals and notifications, and makes the service and repair process more organized and service levels more consistent — for every asset, at every service event and at every service location.

Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the world’s leading provider of Service Relationship Management (SRM) solutions for commercial assets in trucking and transportation, coach, construction, mining, power generation, marine, and other related markets. Decisiv’s cloud-based software, mobile applications and services enable enterprises, government entities and service providers to more effectively manage, monitor and report on service and repair event interactions independent of asset type, service provider or device. In the North American transportation market, more than 900 fleets with 330,000 assets and 2,000 service provider locations are supporting the Decisiv SRM platform.

Increasing uptime is all about faster communications. The MVASIST platform will enable service locations to do in minutes what used to take hours of downtime waiting for answers and approvals. With the platform's information and communications capabilities we expect to realize improved repair quality and reduced downtime.

- Aaron Acers, Knight Transportation