Service Event Management Solutions

Delivering Value Across the Service Supply Chain

Decisiv’s Service Relationship Management (SRM) offers a real-time platform to fundamentally change the way service and repair events are tracked, managed and measured. Decisiv’s platform unifies the entire service supply chain to effectively manage communications, documentation, people, service locations and processes for any service event. It easily provides users access to critical data at the point of service to improve decision-making, enhance capital and resource efficiency as well as lower operating costs.

The platform enables real-time management, accountability and visibility for service events across the service supply chain for any commercial asset for a range of industries, from trucking and transportation, power generation and mining, to construction equipment and marine.

Decisiv Fleet Operations and Maintenance

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Saia was an early adopter of ASIST and we have been expanding its use for a number of years. Applying QR codes to 17,000 assets is the next step in that process. The platform and its inspection capability replace inspection cards that had to be reprinted for each shop when a new procedure was needed. For example, we issued new cards in the northeast after we added an inspection for water damage following last fall's hurricane, and then issued cards again in that region once the inspections were done. System wide, it's a time- and cost-saving tool.

- Jason Plumlee, Director of Maintenance, Saia

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