Service Event Management Solutions

Delivering Value Across the Service Supply Chain

Decisiv’s Service Relationship Management (SRM) offers a real-time platform to fundamentally change the way service and repair events are tracked, managed and measured. Decisiv’s platform unifies the entire service supply chain to effectively manage communications, documentation, people, service locations and processes for any service event. It easily provides users access to critical data at the point of service to improve decision-making, enhance capital and resource efficiency as well as lower operating costs.

The platform enables real-time management, accountability and visibility for service events across the service supply chain for any commercial asset for a range of industries, from trucking and transportation, power generation and mining, to construction equipment and marine.

Decisiv Fleet Operations and Maintenance

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MVASIST is now our main conduit for information about the status of a repair. It not only streamlines communication between us and our service providers, because all of the specification and warranty information about a vehicle is in the system, but it also gives us much greater control over our equipment. A better supplier relationship leads to lower administrative costs, and virtually eliminates issues that could occur when we're working with a dealer location on the road.

- Violet Hauptkorn, Breakdown Maintenance Coordinator, Bison Transport

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