Solutions

The Decisiv Service Relationship Management (SRM) platform drives uptime and revenue, improves capital and resource efficiency, and lowers operating costs. Plus, Days Out of Service (DOS) are minimized by integrating communications, collaboration, and content across the entire trucking service and repair ecosystem of fleets, service providers and manufacturers.

The Decisiv SRM platform delivers the right information, to the right people, at the right point of service. A shared-view web portal streamlines communications, approvals and notifications, and makes the service and repair process more organized and service levels more consistent — for every asset, at every service event and at every service location.

Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the world’s leading provider of Service Relationship Management (SRM) solutions for commercial assets in trucking and transportation, coach, construction, mining, power generation, marine, and other related markets. Decisiv’s cloud-based software, mobile applications and services enable enterprises, government entities and service providers to more effectively manage, monitor and report on service and repair event interactions independent of asset type, service provider or device. In the North American transportation market, more than 900 fleets with 330,000 assets and 2,000 service provider locations are supporting the Decisiv SRM platform.

The service management platform developed by Decisiv is a very effective communications and information portal. When our vehicles go into a Volvo Trucks dealer service location, a case is automatically started and a direct line of communication is established. As much as 90 percent of the time we used to spend looking up details on a vehicle, staying on hold, leaving messages and waiting for return phone calls is eliminated, cutting down on time we need to manage events.

- R. Dave Carr, Over the Road Maintenance Manager, Combined Transport