Visibility and control of every service and maintenance event, and insight into the service history of every asset.
SRM Case
SRM Case forms the core of Decisiv’s family of SRM applications by allowing connected participants in the Decisiv SRM Ecosystem to engage in servicing commercial assets. SRM Case allows users to create and manage end-to-end service event workflow between multiple participants.
A case can be created by a fleet, a service provider, or automatically through a telematics diagnostic fault or geofence trigger. Because a service event doesn’t stop when a technician is in the field or a manager steps away from the desk, SRM Case can be accessed from any computer or mobile device, so service events can keep moving even when you’re on the go.
You get full visibility into every service event from beginning to end; improved ability to plan and complete scheduled, preventive, and predictive maintenance; and complete asset history including original build information, warranty, and recall updates.
SRM Case Delivers…
Connected Service Management
Collaborate and communicate throughout any service or repair event, from request through completion and closure. Update case progress, send and receive estimates and approvals, improve technician efficiency, and ensure that each participant in the service event can do his or her job more quickly and effectively.
Proactive Maintenance Management
Give asset owners and service providers greater visibility into which assets are due for preventive maintenance. Determine maintenance requirements and update schedules based on current faults, diagnostics, and severity levels, in addition to static mileage and timetables. Become more proactive about scheduled and preventive maintenance, and keep from over- or under-servicing your assets.
Proactive Maintenance Management
Give asset owners and service providers greater visibility into which assets are due for preventive maintenance. Determine maintenance requirements and update schedules based on current faults, diagnostics, and severity levels, in addition to static mileage and timetables. Become more proactive about scheduled and preventive maintenance, and keep from over- or under-servicing your assets.
Complete Asset Service History
Get complete history for every asset in your network, throughout its lifecycle. This includes OEM build and warranty specs, as well as real-time information on recalls, comprehensive service history, and any maintenance manuals that have been produced by service providers or the asset’s manufacturer.
There’s an SRM Solution That Works for You
Whether you’re an OEM, fleet, service provider, rental house, or leasing company, Decisiv SRM makes it easier for you to communicate and collaborate to improve service delivery and dramatically reduce downtime. Click on the tiles below to read about some of the many service event management offerings available through SRM Case.
Asset Details
Comprehensive asset details are provided, including build details, service history, warranty status, recalls, manuals, fault codes, and other relevant information.
Case Management
Service management automates the asset maintenance and repair process from check-in to check-out. Repair details are included in each service event case that is created, including commentary from technicians, service estimating, and collaboration history.
Collaboration and Notification
Users across the SRM Ecosystem receive in-context communication at the point of service, and are able to communicate with others at every stage of the service process. Customized alerts are provided based on preferences and criteria related to service events, from breakdown cases, to estimated completion time, to downtime threshold notifications and more.
Diagnostics
Capture fault codes from telematics and shop diagnostics tools and then automatically create a case, including the diagnostic data, to expedite troubleshooting and repair times.
Estimates
Service providers are able to create electronic estimates and send to their customers (e.g., asset owners, operators and managers) for approval. The customer is able to approve estimates from dealers or independent service providers including line item approvals. Customers can accept, defer, or decline individual line items on the estimate.
Inspection Center
Establish a consistent inspection process and store the complete inspection results for historical tracking and analysis, resulting in better service to fleets and incremental parts and labor revenue for service providers.
Mobile Check-In/Mobile Tech
This mobile access to SRM Case allows service providers to perform the vehicle check-in process from a mobile device. Users of the mobile check-in process, such as service advisors, diagnostic techs, and field service techs, are able to easily initiate service event cases in the SRM Ecosystem, monitor every service event, update mileage or engine hours, include a complaint, add and conduct an inspection, add operations and parts, attach pictures, update repair information and assign the service event to another user (e.g., service advisor or field service manager).
Operations Builder
Build a cohesive parts and labor process which incorporates attachments and web links, improving speed, accuracy, and consistency in estimating and invoicing. Operations can also be used for Preventive Maintenance, triggered by telematics-based meter readings and other conditions to assist in keeping asset data and maintenance schedules up to date. The operations can also be VMRS-coded, providing users with consistent and accurate data for reporting.
Recalls
Product recall information is readily available to ensure equipment repairs are made in compliance with safety and regulatory requirements. This information is provided at the start of every service event and remains available at any time in the asset record.
Scheduled Maintenance
Implement OEM-recommended and/or fleet-specific and/or contract maintenance plans, allowing fleets and asset managers, as well as service providers to view at a glance which assets are due or overdue for preventive maintenance. When service is completed within the SRM ecosystem, the next service interval is automatically triggered.
Service Provider Search
Search for service providers based on preferred provider networks or a variety of additional criteria including type of services provided, location, distance, hours of service, and more.
Service Requests
Electronic service requests can be sent from fleets and asset managers, as well as call centers, to any service provider, complete with fleet notes, so the provider receives critical information about the fleet’s standard maintenance, repair, or business practices.
Shared Service History
Real-time repair history for all assets streamlines communication and decision-making across the service network. Service providers can take a more proactive approach by reviewing all previous events, identifying potential circumstances that would cause an asset to come back, and addressing issues before they occur.
Telematics: Sensors and Faults
Telematics-based meter readings and diagnostic codes are captured to assist in keeping asset data and maintenance schedules up to date.
Vendor Management
Fleets and asset managers, as well as call centers, are able to manage and maintain vendor and service provider profiles based on the hours of operation and services offered.
Warranties
Warranty submission and approval is streamlined by the availability of real-time OEM warranty coverage and operations information