Florida Rock & Tank Lines

“When one of our vehicles requires service on the road we need to know quickly where the closest and best vendors are located, and have information that’s essential to making effective decisions during the service event. With the Decisiv-built ASIST service management platform and VAS, we have the resources to handle those situations productively, effectively, and efficiently.”

Ron Spillman
Regional Operations VP,
Florida Rock & Tank Lines, Inc.

Solution

To address these challenges, Florida Rock & Tank Lines adopted ASIST, the Decisiv SRM platform in use at Mack Trucks dealer locations. The cloud computing technology is providing the carrier with better control over service events at dealers. ASIST allows Florida Rock & Tank Lines to communicate with dealers before and during a service event. With access to an electronic folder of vehicle information, service facilities can view the fleet’s or individual vehicle’s preferred repair procedures, warranty coverage, parts pricing programs, and more.

Results

With ASIST, Florida Rock & Tank Lines has access to the information it needs to more productively and efficiently manage service events at dealer locations across its operating area. The result is faster response times, less downtime and greater accountability.

The unified communications capability of the ASIST platform gives everyone the same view into a service event by linking the fleet’s maintenance management team with Mack Trucks dealers. The electronic, readily accessible service event record enables more effective monitoring, managing and auditing estimates, including better descriptions of needed repairs, and more accurate invoices for approved service work and parts.