Service event success begins with our customers.
The upstream and downstream effects that Decisiv has had on our business and our customers’ operations have been beneficial to everyone. SRM gives us visibility into our entire fleet. We can look at any event and easily extract data to answer a question that’s being asked. The possibilities with Decisiv are endless.
Customer Success Stories
OEM Success Stories
Hino Trucks
Hino Case Management enabled by Decisiv is driving the growth of trusted partnerships between dealers and fleet customers.
Isuzu Driving Dealer Adoption
Isuzu Connect delivers a world-class service and repair experience to Isuzu dealers and owners by enabling the sharing of critical asset information with the click of a button.
Hino Trucks
Hino standardizes service events and boosts uptime, productivity, and profitability with Decisiv SRM.
Service Providers Success Stories
Vanguard Truck Centers
Vanguard Truck Centers drives service management effectiveness to higher levels with Decisiv SRM – for 17 years and counting!
Peterbilt of Atlanta
Peterbilt of Atlanta is using the Decisiv Service Relationship Management (SRM) platform and Procede’s Dealer Business System, Excede, to provide a higher level of service quality to its customers. The long-time user of both systems manages over 450 service events monthly with the integrated solutions across six service locations.
TranSource
Decisiv SRM Discovery Status Tracker is driving measurable service process improvements at TranSource, Inc.
RWC Group
Decisiv SRM Discovery Status Tracker is dramatically improving service efficiency at RWC Group
Rihm Kenworth
Rihm Kenworth is realizing increases in labor and parts sales with Decisiv SRM and TruVideo’s inspection video software
Wallwork Truck Center
Wallwork Truck Center is seeing record financial performance and an improvement in its bottom line with Decisiv SRM and TruVideo
Dobbs Truck Group
Decisiv and TruVideo driving a greater level of customer service.
Papé Kenworth
Decisiv SRM Connector for Cummins Guidanz is Streamlining Repairs and Accelerating Trucks being Returned to Service.
Stewart & Stevenson
Decisiv is driving the success of service management practices across Stewart & Stevenson locations nationwide with highly valuable and actionable information.
TranSource
TranSource Truck & Trailer Centers is improving asset utilization for lease, rental, and service customers.
Gabrielli Truck Sales
Gabrielli Truck Sales was able to increase technician efficiency by utilizing the Decisiv SRM platform.
Vision Truck Group
At Vision Truck Group, the journey to paperless shops is being driven by Decisiv Service Relationship Management (SRM) technology.
Bergey’s Truck Centers
Bergey’s Truck Centers is using the Decisiv-built ASIST Service Relationship Management (SRM) platforms to improve productivity and lower downtime for customers.
Papé Kenworth
Kenworth’s PSSM unlocks repair efficiency and productivity.
Bruckner Leasing
Bruckner Leasing Company is driving a reduction in downtime and lowering costs with Decisiv Service Relationship Management (SRM).
Fleet & Asset Manager Success Stories
Kriete Leasing & Rental
With SRM Sentinel from Decisiv, Kriete Leasing & Rental is improving customer service and interacting more effectively with service providers.
Oakley Transport
The Decisiv SRM Platform is providing measurable savings for Oakley Transport.
Kenan Transport
Kenan Transport is boosting efficiency and productivity with the ASIST Service Management Platform
Florida Rock & Tank Lines
Florida Rock & Tank Lines is streamlining operations with ASIST.
Combined Transport
Combined Transport is managing breakdowns more productively withthe Decisiv SRM ASIST platform.
Braun’s Express
Braun’s is using Decisiv SRM to boost management efficiency and productivity through improved workflow and communication.
Bison Transport
Bison Transport is generating savings with ASIST.
Abilene Motor Express
Abilene Motor Express is using the Decisiv SRM ASIST platform to streamline communication with service providers, lower administrative costs, and cut downtime.