GATR Truck Center
GATR Volvo GMC is enhancing body shop operations and used truck sales with the Decisiv SRM ASIST platform
Selling more effectively
Justifying repairs and making effective decisions about work that needs to be performed on used trucks taken in on trade by the dealership’s sales department was a challenge for GATR.
Knowing up front what the complete cost of necessary and optional repairs would be was seen as a means of enabling the used truck sales department to make better decisions and would lead to being able to price and sell used vehicles more effectively and profitably.
“With ASIST, we are able to produce accurate estimates for body shop repairs and enhance our accountability with the dealership’s used truck sales department. This leads to better decisions and generates profits by being able to price used trucks more effectively.”
Scott Harter
Body Shop Foreman,
GATR Volvo GMC
“At the GATR Volvo GMC body shop, internal and external customer satisfaction is our number one goal. With the Decisiv platform, we can make sure we exceed their expectations and provide services in a highly professional manner.”
Scott Harter
Body Shop Foreman,
GATR Volvo GMC
Solution
GATR Volvo GMC adopted the ASIST platform developed for Volvo dealers by Decisiv, Inc., followed by onsite process, customization and application training for managers and frontline personnel.
Almost immediately, the dealership’s body shop began using the platform to generate precise estimates for the used truck sales department. The body shop now uses ASIST to create a required estimate on every vehicle that comes into the facility.
Through active participation in training and Decisiv group meetings, GATR’s understanding of ASIST grew exponentially, enabling the body shop to customize the application to include new specified operations to reduce manual data entry, for faster and more accurate processing.
Results
The GATR Volvo GMC body shop is now realizing two key benefits from its growing use of the ASIST platform.
Enabling effective pricing
When a truck is traded in the body shop can accurately and quickly estimate the work it needs. This enables the used truck sales department to make a better decision as to what work to perform and more effectively price the vehicle for sale.
Boosting profitability
By pricing used vehicles more effectively based on repair work that needs to be performed, GATR is able to quickly wholesale trucks that require more work than can be justified, and properly price vehicles it decides to place in its inventory. More effective pricing leads to realizing an inherent savings and enhanced profitability.
GATR Volvo GMC of Sauk Rapids is a full service dealership that has been serving customers in Minnesota and Iowa for over 30 years. The dealership’s offerings include new and used truck sales, a service department staffed by certified technicians, an extensive parts department, a body shop that makes repairs ranging from fixing small scratches to total rebuilding of chassis and bodies, and a wash and detail facility.